Help With Ordering and Buying
Browsing & Ordering
You can browse our categories wherever you are on the site by clicking on the menu icon in the top left corner, on mobile devices. On desktop computers, our categories are shown at the top of the screen underneath the search box. To view subcategories, simply click the main category to view available pages.
Once you are happy with your product, click “Add to Basket”. If the product is personalised, you will need to click “Personalise & Add to Basket” where you will be taken to the personalisation page. Please be sure to double check you are happy with your personalisation before you purchase, as we cannot cancel production of the order. NB: you do have the opportunity to edit personalisation details in the basket, before purchase.
You can view stock details, despatch timeframes and additional product information on the individual product pages.
In the basket you can review the order and delivery options, apply any voucher or discount codes and proceed to payment. You can pay using PayPal or with Apple Pay and Google Pay. Select your payment type and fill out your billing and delivery details. From this page you are also able to sign up to our monthly newsletter and create an account, to make your checkout much faster next time around!
Once payment is received, we will get to work on getting your order to you!
If you have any problems with the website and would like to contact us, please do so by emailing us at customerservices@thegiftexperience.co.uk.
Ordering Multiple Items
You may wish to order multiple items. Just follow the same process as above if the products are all different.
But if you require multiple quantities of the same item, if personalised, please add each one separately to the basket, as above, as you are likely to want to add different personalisation details to each product.
You can edit personalisation details in the basket also. You can view the personalisation details you’ve entered next to the item. A pop-up will appear and you will see a button to edit the details.
If you want to add multiple quantities of the same item that isn’t personalised, then you can edit the quantity in the basket.
Delivery Times & Cost
Parcels are sent using Royal Mail or a courier, depending on the product and which partner is despatching the order. Each product page shows the estimated number of days that the order is likely to take to manufacture and despatch, along with an estimated delivery time, after despatch, for each service available for that product.
The cost of these shipping services will also be stated on each product page. Some partners charge extra for multiple items ordered from them; this will be reflected in the checkout.
Payment and Pricing
Payment
Orders will only be dispatched once payment is received. We currently use Stripe as our payment partner to handle our secure credit & debit transactions from this web site.
Please ensure you fill in your name and address as they appear on your card statements to avoid any rejected transactions.
Security
The Gift Experience want you to feel safe while shopping on the site, so customer security is a priority. Payment details and customer information is safe and secure, and we have the certificates to back this up.
Pricing
All prices include VAT (where applicable) at the current rates.
You’ll find more information below to help you during your shopping experience with The Gift Experience, from delivery to our frequently asked questions and answers. We're here to make your gift giving experience as smooth and enjoyable as possible.